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Several years ago, a professional society offered a survey that asked what is the most important personal characteristic for warehouse employees. The most frequently mentioned answer was dependability.
A major auto assembly plant will dismiss any new employee during the probationary period if that person is late or absent. Excuses are unacceptable, and the company's position is that it cannot assemble cars with absent workers.
Darwin Smith, an Indiana farm boy who rose to become CEO of Kimberly-Clark, described his own experience with dependability. In his student years, he worked in a factory to earn extra money. He lost a finger in an industrial accident, but he went to his class that evening and returned to his factory job on the next day. For Mr. Smith, dependability was clearly part of his DNA.
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