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Tools and Trust

David Packard, founder of Hewlett-Packard, wrote about trust in his book, The HP Way. Packard observed companies that were zealous about guarding tools and parts bins to prevent theft, but when he established his own company, Packard insisted that parts bins and storerooms should always be open.

Similar issues can happen in warehouses. We saw a warehouse in which strapping of outbound loads was a necessary part of shipping. Hand strapping machines were used, and management feared they would be stolen.

As a result, only a few tools were purchased and shipping people stood in line waiting to use a $40 tool. The waste of time was greater than the cost of providing additional tools.

Do you have similar bottlenecks in your warehouse?


K. B. Ackerman Company
2041 Riverside Drive
Suite 204
Columbus, Ohio 43221
Phone 614-488-3165
Fax 614-488-9243

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