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Improving
Warehousing Performance

(A Two-Day Seminar For Warehouse Managers and Others Involved In Working With Warehouses)

Speakers: K. Ackerman and W. Sheehan

Warehousing is one of the world's oldest commercial activities, but the function is often misunderstood and over simplified. We have several products that will help you.

The first is our winter seminar, Improving Warehousing Performance, scheduled for delivery in Indianapolis on January 31 and February 1. This program is designed for warehouse managers, supervisors and team leaders. Not all seminars are created equal, and this one has four distinguishing features:

  • If you are not satisfied with the program, the conference fee will be refunded.
  • Our case study method allows each participant to be actively involved.
  • Every participant receives publications as well as the course outlines.
  • The instructors are seasoned warehousing professionals.

When your people attend this program, you can expect them to bring back creative new approaches and ideas about managing people, improving performance, and enhancing communication skills. They will also gain new skills in enhancing customer service and quality, and they will be exposed to creative ideas in materials handling.

See a descriptive agenda of the program or information about the speakers.

If the seminar is not convenient for you at this time. please consider this special discount opportunity to purchase our publications. If you order Volume 16 of Warehousing Forum, you may at the same time purchase the updated version of Warehousing Profitably at half price. Warehousing Forum is a monthly subscription newsletter dedicated to helping warehouse managers and their bosses improve productivity and manage more profitably. Warehousing Profitably is a 404-page hardcover book, revised this year and designed to tell you what's wrong with your warehouse.....and how to fix it!

See more details about our publications, or call me at 614-488-3165.

Conference agenda

DAY ONE

7:30 a.m.
Registration and Continental Breakfast
8:30 a.m.
Introduction
 
9:00 a.m.
Developing the Best People
At time when the shortage of qualified workers has become the number one headache for many warehouse operators, we are concerned not just with finding good people, but with persuading them to stay with the company. This presentation will consider motivation, retention, and leadership. We will review factors that cause new supervisors to succeed, explore the art of mentoring, and consider continuous learning and time management.
10:00 a.m.
Presentation of management case
 
10:10 a.m.
Coffee break and
team case workshops
 
10:45 a.m.
Case presentations
 
11:15 a.m.
Improving Distribution Center Performance
This presentation explores the true meaning of productivity as well as methods of improving warehouse productivity. We look at workload planning and the potential use of standards, at scheduling of resources, and at productivity measurement options.
Noon
Lunch
12:45 p.m.
Improving Distribution Center Performance (continued)
1:45 p.m.
Hand out management case and team case workshops
 
2:15 p.m.
Case presentations
 
2:45 p.m.
Improving Distribution Center Performance (continued)
4:00 p.m.
Hand out management case
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DAY Two

8:00 a.m.
Case presentations
 
8:45 a.m.
Improving Communication Sills
The three primary communication forms — writing, speaking, and listening — are sometimes neglected in developing supervisory talents. The importance of all three will be emphasized, and particularly the skill of creative listening. Participants will have the opportunity to practice these skills in class exercises.
10:00 a.m.
Coffee break and
team exercise
 
10:30 a.m.
Team reports
 
11:00 a.m.
Helping Managers Manage
This presentation illustrates the art of delegation as well as methods of assigning responsibility and receiving feedback. Development of action plans will be described, as well as other methods of setting objectives and reaching them.
Noon
Lunch
12:45 p.m.
Controlling and Evaluating Customer Service and Quality
After defining customer service, we will consider its key factors as well as ways to measure the service level. Then we will explore ways to improve existing customer service performance. Principles of the quality improvement process will be described, as well as descriptions of the process as applied to warehousing.
1:45 p.m.
Hand out management case and team case workshops
 
2:15 p.m.
Case presentations
 
2:45 p.m.
Innovation and Automation in Materials Handling
There is a natural trade-off between effective use of space and time. We will explain why the automated warehouse is usually a myth. Approaches to automation will be explored, as well as the benefits of various mechanized methodology. Recognizing the challenge of justification, we will explore ways to sell the boss on investing in mechanized solutions.
3:45 p.m.
Summary and wrap-up
4:30 p.m.
Adjournment
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K. B. Ackerman Company
2041 Riverside Drive
Suite 204
Columbus, Ohio 43221
Phone 614-488-3165
Fax 614-488-9243

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